Shop Policies
Shop Policies
Last updated on 19 Aug, 2020
Delivery
Processing time
The time I need to prepare an order for dispatch varies. If we have the base items in stock, they will ship in 3 to 7 business days, depending on the customization options selected. Made to order items will ship within 2 to 4 weeks.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns and exchanges.
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of custom or personalized items, unless they arrive damaged or defective, I cannot accept returns.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.